Luise von A-Z


You can get charger adapters and international socket adapters for a deposit at reception.

Advance ticket sales

We would be happy to reserve tickets for you for an exhibition, theater performance or concert.


If the siren sounds, please leave the house via the signposted escape routes.

Allergy sufferers

When making your reservation, ask about our allergy-free rooms. You can get special allergy pillows and blankets at reception.


We value art and exhibit a selection of works of art by different artists throughout the house.


You can get a baby bed, diaper pail, bottle warmer and much more from reception. We have a high chair for your child in the breakfast room. The nearest children’s playground is on Mozartstrasse or at Neuer Markt.

Bathrobe & bathing shoes

Available at reception for a fee.

Bathroom stool

Available upon request. Just ask at reception.


Daily change upon request.


You can get it at reception 24 hours a day or ask about our room service.


Bicycle rental directly in the house. Please see the price list in your room for the prices. You can store your own bicycles with us.

Blankets & spelled pillows

If you need additional blankets or a spelled pillow, please contact reception.


Enjoy our rich breakfast buffet with regional, organic and fair trade products. Monday to Friday from 6:30 a.m. to 10:00 a.m. Saturday, Sunday and public holidays from 7:00 a.m. to 11:00 a.m. For a small extra charge, we can bring you breakfast in bed. We are also happy to put together a packed lunch.

Change of towels

We are happy to change your towels daily upon request.

Charging station

Electric cars can be charged at two charging stations outside the hotel. The stations are from Wirelane and you can pay there quickly and easily.
There is a charging station in the underground car park for e-bikes.

City maps

Available at reception.

Coworking space / group work rooms

You are welcome to book one of our conference rooms in advance: If you spontaneously need space for a small number of people, just let reception know.

Departure time

We ask that you leave the room until 11:00 a.m. If you would like to stay longer, please ask at reception if this is possible.


Emergency doctor telephone 112 or via reception. Emergency medical practice: Telephone +49 9131 816060; Wednesday 1:00 p.m. – 8:00 p.m., Friday 6:00 p.m. – 8:00 p.m., Saturday, Sunday and public holidays 8:00 a.m. – 8:00 p.m.


Are welcome. Please let reception know. Fee per day € 15,-. Surely you understand that these are not allowed to be taken into the breakfast room or the wellness area.

Emergency exits.

Please note the escape plans in your room.


As the first climate-positive hotel in Germany and the most environmentally friendly hotel in Middle Franconia, awarded by the Ministry of the Environment, we ask you to support us in our efforts! For the sake of the environment, we use rainwater to flush our toilets and generate electricity with our own photovoltaic system. We also attach great importance to recycling and upcycling. We are always happy to receive ideas and suggestions. Why not try out our renewable hotel rooms? You can get more information at

Express-Check Out

Possible on request.


If you discover a fire: For the fire department, please dial 112 and inform reception on +49 9131. Do not use elevators in the event of a fire! If the siren sounds, leave the house as stated in the escape plan!

Fire extinguisher

Please refer to the escape plan on the room door or the plan in the hallway for the exact location.


We have a selection of restaurants, menus and delivery services for you at reception.


We have replacements in the most common strengths ready for you at reception.


An additional, more powerful hairdryer is available at reception.

Hygiene products

Toothbrushes, toothpaste, combs, tampons, razors, etc. are available at reception.

Ice cubes

Available at reception.


There is WiFi throughout the hotel. You will receive the password at reception. We are happy to help if you have any problems.


Please do not iron in the room, we have an ironing room. The key is available at reception. Does your blouse or shirt have wrinkles? Give it to us, we’ll iron it.


For committed joggers, we have a 7 and 11 km running plan available at reception.


If your luggage is too heavy, we will be happy to bring it to your room.

Luggage scale

Available at reception.

Meeting rooms

Various meeting rooms with different equipment are available for a fee:


Located in your key compartment at reception.


An additional minibar is available for a fee. Just ask at reception.


To ensure that your car is well stored, there are free parking spaces or paid underground parking spaces available. The disabled parking space is located right next to the hotel entrance. In our underground car park you will find window cleaners, coolant and vacuum cleaners.


You can get additional pillows, spelled pillows or neck rolls at reception. You can find the pillow menu in your room.

Photocopies & Scans

Contact reception, we charge €0.20 per copied page. Scans are for free.


It is usually staffed 24 hours a day. If there is no night porter in the building, you will be informed. Dial +49 9131/1220, in urgent cases +49 9131/122-222


Please inform reception and we will ensure that the problem is resolved as quickly as possible.

Roof terrace

The roof terrace is open to guests daily from 7:00 a.m. to 9:00 p.m.


Our house has different categories such as disabled rooms, renewable hotel rooms, Feng Shui rooms, suites and rooms with a starry sky. We would be happy to inform you.


We are happy to bring drinks and snacks directly to your room. Simply call reception on +49 9131 1220 and place your order.


You can leave some of your valuables in your room or free of charge in our safe at reception.

Secure luggage storage

If you would like to store your luggage, you are welcome to do so in our secure luggage room at reception.

Sewing kit/service

Available at reception. We can do small sewing jobs for you.

Shoe polish machines

You can find it on the floors or in the information room. Shoe cleaning utensils are available upon request.


We are a non-smoking hotel, please do not smoke in the room. We have to charge for cleaning the room due to unauthorized smoking. You are welcome to smoke in front of the house in our smoking area (near the bicycles). Please then dispose of the cigarettes in the trash can provided.


You can get it at reception 24 hours a day.

Sports equipment

Various sports equipment is available to you in our wellness area. You can also rent bicycles, hiking poles, etc. at reception.


Available at reception.


Reception can be reached via telephone number +49 9131/1220. In urgent cases call +49 9131/1220


Available at reception.


Service via reception, laundry and ironing room and dryer are available for a fee. You can get the key at the reception. Dry cleaning 48 hour service. Daily ironing or washing within 12 hours is also possible.


We strictly separate them, we pay attention to avoiding waste when shopping and ask you to support us in this. For this purpose, waste bins with waste separation are located at various locations in the hotel. Please hand in your empty batteries at reception.


We offer various saunas, aromatic baths, fitness rooms and massage treatments. You can get detailed information at reception.

We hope you were able to find all the information you needed in our A-Z. However, if you still have any questions, simply contact the reception. We believe we can find a solution for almost everything! We wish you a pleasant stay!